Emergence Health Holdings, operating ClearChoiceMD and CareWell urgent care centers across New England, faced increasing demands due to the rise of rare infectious diseases and clinician burnout. To address these challenges, Emergence Health partnered with VisualDx, a leading web-based clinical decision support system, to enhance diagnostic accuracy and treatment decisions.
Objectives:
- Improve Accuracy: Provide clinicians with tools to support differential diagnosis and treatment decisions.
- Enhance Patient Outcomes: Reduce unnecessary referrals and optimize patient care.
- Support Clinicians: Alleviate clinician burnout by offering assistive technology.
Implementation:
Emergence Health integrated VisualDx into its network of 39 urgent care facilities across Massachusetts, Rhode Island, Maine, New Hampshire, and Vermont. Clinicians gained access to VisualDx’s extensive clinical search capabilities and medical image library, aiding in the diagnosis and treatment of a wide range of conditions, including dermatology, orthopedics, and optometry.
Additionally, the DermExpert app, powered by AI and machine learning, was introduced to assist with the analysis of patient skin conditions, further supporting clinical decision-making.
Working with VisualDx will take things to new heights by giving our clinical staff assistive tools to help accurately and efficiently diagnose myriad patient concerns, even in specialty areas like dermatology and orthopedics that may otherwise require referrals.
—Joseph Sicard, Director of Clinical Operations at ClearChoiceMD Urgent Care
Outcomes:
- Enhanced Diagnostic Support: Clinicians at Emergence Health utilized VisualDx to improve diagnostic accuracy, particularly in specialty areas that typically required referrals.
- Improved Patient Care: The use of VisualDx led to better patient communication and engagement, contributing to improved health outcomes.
- Reduced Clinician Burnout: By providing assistive tools, VisualDx helped alleviate some of the pressures faced by clinicians, allowing them to focus more on patient care.
The partnership between VisualDx and Emergence Health demonstrates the significant impact of integrating advanced clinical decision support systems in urgent care settings. By leveraging VisualDx, Emergence Health has enhanced its ability to provide high-quality, efficient, and accurate care to patients across New England.